Frequently Asked Questions
Everything you need to know about your SPARROWS order
What is the standard shipping time for orders?
Most orders are processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I track my delivery?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization before shipping your items back.
Are SPARROWS products covered by a warranty?
Yes, we stand behind the quality of our craftsmanship. All products are covered against manufacturing defects. Normal wear and tear from regular use is not covered.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any local customs duties or import taxes that may apply upon arrival.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, modifications or cancellations can only be made within one hour of purchase by contacting our customer service team.